REPUTATION MANAGEMENT SOLUTION FOR LOCAL BUSINESSES 

LISTEN. RESPOND. IMPROVE. CONTROL YOUR ONLINE STORY

Manage your online reputation and effortlessly attract new customers with GoodMention's AI-powered reputation management software. Our platform streamlines online reputation management by enabling you to generate reviews, promptly engage with customers, and share positive feedback.

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REPUTATION MANAGEMENT SOLUTION FOR LOCAL BUSINESSES 

LISTEN. RESPOND. IMPROVE. CONTROL YOUR ONLINE STORY

Manage your online reputation and effortlessly attract new customers with GoodMention's AI-powered reputation management software. Our platform streamlines online reputation management by enabling you to generate reviews, promptly engage with customers, and share positive feedback.

REQUEST A DEMO!

First Name* Required field!
Last Name* Required field!
Email Required field!
Company Name Required field!
Website* Required field!
Submit

TURN RATINGS & REVIEWS INTO REVENUE

GoodMention's AI-driven Reputation Management & Customer Review software enables small business owners to manage their online presence effectively, interact with customers, improve search rankings, boost sales, and drive more traffic to their website and physical store. With this tool, users can request, respond to, and monitor reviews, track competitors' activities, monitor mentions of their business online, and access various other features.

TURN RATINGS & REVIEWS INTO REVENUE

GoodMention's AI-driven Reputation Management & Customer Review software enables small business owners to manage their online presence effectively, interact with customers, improve search rankings, boost sales, and drive more traffic to their website and physical store. With this tool, users can request, respond to, and monitor reviews, track competitors' activities, monitor mentions of their business online, and access various other features.

 REVIEW & REPUTATION MANAGEMENT

GoodMention’s AI-powered Customer Review and online Reputation Management software empowers local business owners to take control of their online digital presence and actively engage with customers to boost search rankings, increase sales, and drive more traffic to their website and store. Request, respond, and monitor reviews, observe what competitors are doing, monitor mentions of your business across the web, and much more!

 TAKE CONTROL OF YOUR ONLINE REPUTATION 

GoodMention’s AI-powered Customer Review and online Reputation Management software empowers local business owners to take control of their online digital presence and actively engage with customers to boost search rankings, increase sales, and drive more traffic to their website and store. Request, respond, and monitor reviews, observe what competitors are doing, monitor mentions of your business across the web, and much more!

GENERATE REVIEWS AT SCALE

Get more positive reviews from happy customers on Google, Facebook, and other top review sites. Request reviews via email, SMS text, and for businesses with a physical location, use our NFC one-touch business review stands.

MANAGE & RESPOND

Receive notifications for new reviews and respond to all reviews within our software. Utilize the power of AI to create personalized review responses and set up auto responses for reviews that are 4 and 5 stars.

SHOWCASE YOUR REVIEWS

Our Review Widget makes it easy to share existing reviews on your website from trusted sites like Google, Facebook, TripAdvisor, and more.  Showcase your reviews in one place and build trust with potential customers faster

AUTOMATE PROCESSES

Our software streamlines the entire review process, saving you valuable time and resources. Automate tasks such as review monitoring, response generation, review requests, customer feedback, and more.

OPTIMIZE BUSINESS LISTINGS

Ensure potential customers can easily find accurate information about your business online. Improve your online visibility and drive more foot traffic, leads, and sales.

MEASURE & REPORT

Gain valuable insights into the effectiveness of maintaining and improving your online reputation. Track key metrics such as review volume, sentiment, response rates, keywords, and much more.

GENERATE REVIEWS AT SCALE

Get more positive reviews from happy customers on Google, Facebook, and other top review sites. Request reviews via email, SMS text, and for businesses with a physical location, use our NFC one-touch business review stands.

MANAGE & RESPOND

Receive notifications for new reviews and respond to all reviews within our software. Utilize the power of AI to create personalized review responses and set up auto responses for reviews that are 4 and 5 stars.

SHOWCASE YOUR REVIEWS

Our Review Widget makes it easy to share existing reviews on your website from trusted sites like Google, Facebook, TripAdvisor, and more.  Showcase your reviews in one place and build trust with potential customers faster

AUTOMATE PROCESSES

Our software streamlines the entire review process, saving you valuable time and resources. Automate tasks such as review monitoring, response generation, review requests, customer feedback, and more.

OPTIMIZE BUSINESS LISTINGS

Ensure potential customers can easily find accurate information about your business online. Improve your online visibility and drive more foot traffic, leads, and sales.

MEASURE & REPORT

Gain valuable insights into the effectiveness of maintaining and improving your online reputation. Track key metrics such as review volume, sentiment, response rates, keywords, and much more.

DOMINATE YOUR LOCAL MARKET

GOODMENTION'S ONLINE REPUTATION MAMENT SOFTWARE HELPS SMALL BUSINESSES MANAGE HUNDREDS OF CUSTOMER REVIEWS, MENTIONS, AND BUSINESS LISTINGS.

DOMINATE YOUR LOCAL MARKET

GOODMENTION'S ONLINE REPUTATION MANAGEMENT SOFTWARE HELPS SMALL BUSINESSES MANAGE HUNDREDS OF CUSTOMER REVIEWS, MENTIONS, AND BUSINESS LISTINGS.

MANAGE ALL REVIEWS IN ONE PLACE

EASILY GENERATE REVIEWS

GET FOUND & RANK HIGHER IN SEARCH

TRACK EVERY CONVERSATION ON THE WEB

GAIN INSIGHTS INTO CUSTOMER FEEDBACK

MANAGE ALL REVIEWS IN ONE PLACE

EASILY GENERATE REVIEWS

GET FOUND & RANK HIGHER IN SEARCH

TRACK EVERY CONVERSATION ON THE WEB

GAIN INSIGHTS INTO CUSTOMER FEEDBACK

COLLECT MORE REVIEWS THAN EVER BEFORE

Turn great customer experiences into glowing reviews! Get more customer reviews on Google, Facebook, and other top review sites with GoodMention’s streamlined review management system. With a click of a button, collect genuine reviews from your satisfied customers by sending review requests via email or SMS texts.

NEVER MISS AN ONLINE REVIEW

Monitor all your customer feedback across all the top review sites including Google, Facebook, and Yelp to ensure you never miss a single customer review again. Receive email alerts for each new review posted. Filter by source and star ratings to see the reviews that are the most important to you and your business.

RESPOND TO ALL REVIEWS IN ONE PLACE

Streamline responding to reviews with ready-to-use response suggestions that can be customized to align with your business’s brand voice. Address each review efficiently, whether it’s to keep happy customers engaged or quickly address and resolve issues.


  • Respond to all reviews from one dashboard
  • Leverage AI response suggestions
  • Customize response templates using dynamic fields

DISPLAY CUSTOMER REVIEWS ON YOUR WEBSITE

Allow happy customers to do the talking and help increase trust and boost sales! With GoodMention’s Review Display widget, you can easily collect and showcase your best feedback from real customers on your website.


Businesses have reported a 10+% increase in lead conversion after placing the GoodMention Review widget on their website.

GAIN BUSINESS INSIGHTS WITH ARTIFICIAL INTELLIGENCE

Your online reviews are filled with important feedback straight from your customers’ mouths. But, combing through every review or deciphering their feedback can take a lot of time. Easy-to-understand analytics help you make smart business decisions to improve and grow your business!

  • Discover top trending keywords
  • Drill into specific reviews
  • Understand brand sentiment

GAIN BUSINESS INSIGHTS WITH ARTIFICIAL INTELLIGENCE

Your online reviews are filled with important feedback straight from your customers’ mouths. But, combing through every review or deciphering their feedback can take a lot of time. Easy-to-understand analytics help you make smart business decisions to improve and grow your business!

  • Discover top trending keywords
  • Drill into specific reviews
  • Understand brand sentiment

GET YOUR BUSINESS LISTED ACROSS THE WEB

See everywhere your business is listed and every where you’re not in one dashboard. Ensure you can be found everywhere potential customers are looking.


We have additional tools that will automatically find and update business listings, in real-time, on all of the major directories across the web.

GET YOUR BUSINESS LISTED ACROSS THE WEB

See everywhere your business is listed and every where you’re not in one dashboard. Ensure you can be found everywhere potential customers are looking.


We have additional tools that will automatically find and update business listings, in real-time, on all of the major directories across the web.

MANAGE GOOGLE Q&A ACTIVITY

Just like responding to reviews, engaging with Google Q&A helps boost online presence and increase customer engagement. And because it’s all in one dashboard, it’s so easy to stay on top of!


  •  Receive alerts for new questions asked for quick follow up
  • Ensure existing questions have accurate answers
  • Submit questions and answers for frequently asked questions

MANAGE GOOGLE Q&A ACTIVITY

Just like responding to reviews, engaging with Google Q&A helps boost online presence and increase customer engagement. And because it’s all in one dashboard, it’s so easy to stay on top of!


  •  Receive alerts for new questions asked for quick follow up
  • Ensure existing questions have accurate answers
  • Submit questions and answers for frequently asked questions

SCAN THE WEB FOR EVER BUSINESS MENTION

Our robust scanning tool extensively combs through various online sources such as blogs, news websites, and social media platforms to detect any references to your company. This can help improve your brand's image by showcasing positive mentions and promptly addressing any negative feedback. By utilizing this approach, you can gain a thorough understanding of your online footprint and effectively manage your reputation proactively.

SCAN THE WEB FOR EVERY BUSINESS MENTION

Our robust scanning tool extensively combs through various online sources such as blogs, news websites, and social media platforms to detect any references to your company. This can help improve your brand's image by showcasing positive mentions and promptly addressing any negative feedback. By utilizing this approach, you can gain a thorough understanding of your online footprint and effectively manage your reputation proactively.

DOMINATE YOUR LOCAL MARKET

Leverage competitive insights to help get and stay ahead. Compare your business’s reputation with industry leaders and your competitors to help strive for continuous improvement.


  • Compare search engine Share of Voice with top competitors
  • Track social audience engagement overtime across social media
  • Benchmark against the industry average review ratings and listing accuracy

DOMINATE YOUR LOCAL MARKET

Leverage competitive insights to help get and stay ahead. Compare your business’s reputation with industry leaders and your competitors to help strive for continuous improvement.


  • Compare search engine Share of Voice with top competitors
  • Track social audience engagement overtime across social media
  • Benchmark against the industry average review ratings and listing accuracy

MANAGE REVIEWS FROM TOP SOURCES

AND MANY MORE!

MANAGE REVIEWS FROM TOP SOURCES

AND MANY MORE!

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

WHAT IS ONLINE REPUTATION MANAGEMENT?


Online Reputation Management (ORM) is influencing and controlling public perception of an individual or business by actively monitoring and shaping online information. It involves various strategies to enhance positive feedback, mitigate negative reviews, and maintain a positive image across multiple digital platforms across the web. Essentially, it’s safeguarding and cultivating a strong online reputation to build trust and credibility among your target audience.

WHY IS ONLINE REPUTATION MANAGEMENT IMPORTANT?


Online reputation management is crucial for business success as people rely on the internet for information. Positive reviews and a robust digital presence attract customers, while negative feedback can deter them and benefit competitors. Effective management allows control of the narrative, builds trust, and safeguards reputation.

WHY IS IT IMPORTANT TO MANAGE ONLINE REVIEWS?


90% of people now trust online reviews from strangers as much as recommendations from friends. This means that whatever your customers are saying about your business online can affect the purchase decisions of many potential customers. Managing online reviews is crucial so businesses can understand the voice of their customer and respond quickly to both positive and negative feedback.

HOW DOES REPUTATION MANAGEMENT SOFTWARE WORK?


GoodMention’s Online Reputation Management software works by monitoring online reviews, mentions, and sentiments across various platforms. It gathers data, analyzes trends, and provides actionable insights to help businesses enhance their online reputation.

CAN I RESPOND TO ALL OF MY REVIEW SITES DIRECTLY IN GOODMENTION'S REPUTATION MANAGEMENT SOFTWARE?


Certainly! With GoodMention’s Reputation Management platform, you have a seamless way to manage your online reputation across various platforms. You can respond to Facebook and Google reviews directly within our user-friendly interface, making it quick and straightforward. For other review sources, we’ve designed a convenient process. You can effortlessly draft your responses within the Reputation Management platform. Once you’re satisfied with your message, a simple click takes you to the source platform, where you can easily copy and paste your prepped response. It’s a smart and efficient way to engage with your customers, ensuring that your reputation remains positive and consistent across the board. Our goal is to make reputation management as effortless and effective as possible for you.

CAN I REQUEST REVIEWS THROUGH GOODMENTION'S REPUTATION MANAGEMENT SOFTWARE?


Certainly! With GoodMention, you can effortlessly request reviews through the platform. Our software enables you to send review requests via email and SMS texts, utilizing customizable templates tailored to your brand’s voice and style. This streamlined process empowers you to gather authentic customer feedback and grow your online presence.

CAN NEGATIVE REVIEWS BE PREVENTED?


At GoodMention, we understand the importance of managing your online reputation effectively. While it’s not always possible to prevent negative reviews entirely, our reputation management platform offers proactive solutions. Through our customized customer feedback survey system, customers who’ve had positive experiences are seamlessly directed to leave reviews on any review platform(s) of your choice, boosting your online presence. Meanwhile, customers with less satisfactory experiences are prompted to provide additional feedback, allowing business owners to address concerns promptly and potentially prevent negative reviews. With GoodMention, you have the tools to actively manage and enhance your online reputation.

CAN NEGATIVE REVIEWS BE DELETED?


Reputation Management offers a strategic advantage in the world of online reviews. While we can’t delete negative reviews, we can help you push them down the list. How? By efficiently gathering more positive reviews! We strongly recommend collecting and showcasing all reviews, regardless of their rating. Embracing all reviews, positive and negative, can actually help businesses appear more genuine and trustworthy to their audience. Our platform streamlines the process of requesting reviews from your satisfied customers, making it easier than ever to get more reviews. With an increased volume of glowing reviews, those occasional negative ones get buried further down the list. This means that when potential customers check out your reviews, they’ll be met with a chorus of positivity, effectively overshadowing any occasional negative feedback. It’s a powerful way to take control of your online reputation and showcase your business.

CAN I REQUEST REVIEWS THROUGH TEXT MESSAGES?


Absolutely! You will need to register your business through the GoodMention Reputation Mangaement dashboard to ensure that your business can send SMS text messages. Major mobile carriers, including T-Mobile and AT&T, block messages from unregistered businesses to reduce spam. This registration process is easy and allows you to comply with these regulations and continue utilizing SMS as a valuable tool for gathering reviews.

WHAT SOURCES PULL IN TO GOODMENTION'S REPUTATION MANAGEMENT PLATFORM?


Google, Facebook, Yahoo! Local, Booking.com, Expedia.com, Zillow, Indeed.com, TripAdvisor, Apartments.com, Yelp, Glassdoor.com, Grubhub, Hotels.com, Cars.com, Cargurus, Apartment Guide, Better Business Bureau, OpenTable, Trustpilot, Avvo, Edmunds, Wellness.com, DealerRater, Houzz, Angi (Angies List), Healthgrades, Zocdoc, Vitals, Rade MDs, A Place For Mom, Caring.com, Senior Advisor, Weedmaps, Leafly, Insider Pages, Carafe, Citysearch, Foursquare, TrueLocal . . . and many more!

What is online reputation management?


Online Reputation Management (ORM) is influencing and controlling public perception of an individual or business by actively monitoring and shaping online information. It involves various strategies to enhance positive feedback, mitigate negative reviews, and maintain a positive image across multiple digital platforms across the web. Essentially, it’s safeguarding and cultivating a strong online reputation to build trust and credibility among your target audience.

Why is online reputation management important?


Online reputation management is crucial for business success as people rely on the internet for information. Positive reviews and a robust digital presence attract customers, while negative feedback can deter them and benefit competitors. Effective management allows control of the narrative, builds trust, and safeguards reputation.

How does reputation management software work?


GoodMention’s Online Reputation Management software works by monitoring online reviews, mentions, and sentiments across various platforms. It gathers data, analyzes trends, and provides actionable insights to help businesses enhance their online reputation.

How can I improve my online reputation?


There are a number of things you can do to improve your online reputation, such as:

-  Claiming and updating your business listings on online directories

-  Encouraging satisfied customers to leave positive reviews

-  Responding to all online reviews, both positive and negative

-  Monitoring social media and engaging with your followers.

How often should I monitor my online reputation?


The frequency of monitoring depends on your industry and risk factors. GoodMention can help you determine a monitoring schedule that fits your needs. 

Can I request reviews through GoodMention's reputation management software?


Certainly! With GoodMention, you can effortlessly request reviews through the platform. Our software enables you to send review requests via email and SMS texts, utilizing customizable templates tailored to your brand’s voice and style. This streamlined process empowers you to gather authentic customer feedback and grow your online presence.

What platforms should I be monitoring for online reviews?


You should monitor major review sites like Google My Business, Yelp, and Facebook Reviews, as well as industry-specific platforms. GoodMention provides a comprehensive monitoring solution so you can monitor reviews from various review sites all in one platform.

How can I measure the success of my reputation management efforts?


GoodMention's platform provides you with reports and analytics to track your progress over time, including sentiment analysis of online mentions and review ratings.

How can GoodMention help me suppress negative search results?


GoodMention can employ various tactics like SEO optimization and content marketing to push down negative results in search engine rankings. 

What sources pull into GoodMention's reputation management software?


Google, Facebook, Yahoo! Local, Booking.com, Expedia.com, Zillow, Indeed.com, TripAdvisor, Apartments.com, Yelp, Glassdoor.com, Grubhub, Hotels.com, Cars.com, Cargurus, Apartment Guide, Better Business Bureau, OpenTable, Trustpilot, Avvo, Edmunds, Wellness.com, DealerRater, Houzz, Angi (Angies List), Healthgrades, Zocdoc, Vitals, Rade MDs, A Place For Mom, Caring.com, Senior Advisor, Weedmaps, Leafly, Insider Pages, Carafe, Citysearch, Foursquare, TrueLocal . . . and many more!

READY TO GET MORE REVIEWS & BOOST YOUR SEO?

Take Control of Your Online Reputation with Good Mention

READY TO TAKE CONTROL OF YOUR ONLINE REPUTATION?

Take Control of Your Online Reputation with GoodMention

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